Refund policy

Do you accept cancellations?

We accept cancellations in most circumstances if the order has not yet been shipped.

Please contact us at kaloolajay@outlook.com to request a cancellation.

Do you accept returns?

We accept returns and exchanges on most products*. Please contact us at kaloolajay@outlook.com within 14 days of delivery.

Conditions of Return:

• Buyers are responsible for return postage costs.
• If the item is not returned in its original condition, the buyer is responsible for any loss in value.
• We recommend using the original packaging for your return, unless it is damaged.
• To be eligible for a refund, please request a return within 14 days of delivery, and send it back within 30 days of delivery.

*Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:

• Original artwork
• Custom or personalised orders
• Items on sale/clearance